FAQ

Home > Customer Service > FAQ

Request for exchange or return should be posted on my page [1:1 inquiry] or on bulletin board.

You can only apply for exchange or return within 3 days upon receipt of your package. Items must be returned in new and original condition to ensure full credit.

Bonicrew handles the issues of exchange/return under the terms and conditions of the Korea Fair Trade Commission (KFTC). 

 

1. Application for exchange/return should be registered within 3 days upon receipt of your package.  

2. Even if you complied with the 3-day limit, if the value of the item has decreased by the removal of tag or opening of a package, exchange/return may not be accepted. .

3. If you decide to refund an item, you will be responsible for all fees associated with roundtrip shipping and delivery.

4. For exchange/return caused by BONICREW, BONICREW will bear the cost of shipping and delivery (incorrect/damaged/defective items)
It will take approximately 7~10 business days.
You can change your delivery address, if you contact customer service center by 14:00 before item is sent out.

You can only change an item with the same item you ordered.

If you want to exchange with a different item, please first return the item you ordered and make a new order.
  • Netive.INC  .  
  • CEO:Lee Eun-joo  .  
  • Business License:211-87-24942  .  
  • E-commerce Registration:Seoul Mapo Office - 1898   .  
  • address:1F, 105, Donggyo-ro 23-gil, Mapo-gu, Seoul, Korea  .  
  • E-mail:bonicrew@naver.com
  • go to instagram
  • go to blog